Privacy Policy

Last updated: April 11, 2026

1. Introduction

PLUS MTOM SOLUTIONS SRL ("1Play", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital signage service at 1play.tv (presentation website) and media.1play.tv (dashboard application).

Company Details:

  • Company Name: PLUS MTOM SOLUTIONS SRL
  • VAT/VIES: RO 36510183
  • ONRC: J29/1624/2016
  • Location: Ploiesti, Prahova, Romania
  • Contact: contact@1play.tv

2. Information We Collect

2.1 Account Registration

When you create an account, we collect minimal information:

  • First Name
  • Last Name
  • Email Address
  • Timezone

2.2 Billing Information

When you place an order, we collect billing information including company name, address, and VAT number if applicable. Payment processing is handled by third-party providers (Stripe and PayPal), and we do not store your credit card details.

2.3 Automatically Collected Information

We automatically collect certain information when you visit our presentation website (1play.tv):

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website

This data is collected via Google Analytics and Ahrefs for website analytics purposes only. We do not use analytics tracking on our dashboard application (media.1play.tv).

2.4 Application Logs

Our dashboard application collects technical logs for security and troubleshooting purposes, including login timestamps, IP addresses, and browser information. These logs are retained for 30 days and then automatically deleted.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our service
  • Process transactions and send related information
  • Send occasional emails about new features or service updates
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage patterns to improve the service
  • Detect, prevent, and address technical issues

4. Data Storage and Security

Your data is stored on secure servers located in Germany, European Union. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

  • TLS encryption for all data in transit
  • Two-factor authentication (2FA) option for accounts
  • Regular security audits and updates
  • Access controls and monitoring

5. Third-Party Services

We use the following third-party services:

We may also process bank transfers directly for customers who prefer this payment method.

6. Cookies

6.1 Presentation Website (1play.tv)

Our presentation website uses:

  • Analytics cookies – Google Analytics and Ahrefs for understanding how visitors use our website
  • Essential cookies – Required for basic website functionality

6.2 Dashboard Application (media.1play.tv)

Our dashboard application uses only essential cookies required for:

  • User authentication and session management
  • Security features

We do not use any analytics, marketing, or tracking cookies on the dashboard application.

7. Data Retention

  • Account data: Retained as long as your account is active
  • Billing records: Retained as required by law (typically 10 years for tax purposes)
  • Application logs: Automatically deleted after 30 days
  • Inactive accounts: We do not automatically delete inactive accounts, but you may request deletion at any time

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restriction: Request restriction of processing
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Object to processing of your personal data

To exercise any of these rights, please contact us at contact@1play.tv. We will respond to your request within 30 days.

Account Deletion

You may request complete deletion of your account and associated data. Upon receiving your request, we will verify your identity and process the deletion within a few business days. Please note that some data may be retained as required by law (e.g., billing records for tax purposes).

9. Children's Privacy

1Play is a B2B (business-to-business) service designed for businesses to manage digital signage. Our service is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children.

10. Email Communications

We send emails only for:

  • Account-related notifications (registration, password reset)
  • Service notifications (billing, wallet balance, service updates)
  • Occasional updates about new features or bonuses (rare)

We do not send marketing newsletters or sell your email address to third parties. You can contact us at any time to opt out of non-essential communications.

11. International Data Transfers

As our servers are located in Germany (EU), your data remains within the European Economic Area. If we ever need to transfer data outside the EEA, we will ensure appropriate safeguards are in place in accordance with GDPR requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

PLUS MTOM SOLUTIONS SRL
Ploiesti, Prahova, Romania
VAT/VIES: RO 36510183