Terms of Service





Introduction

These Terms of Service ("Terms") govern your access to and use of the 1Play websites, platform, dashboard, and related services available through https://1play.tv and https://media.1play.tv (collectively, the "Service").

By creating an account, starting a free trial, purchasing credits, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not use the Service.

1. Definitions

For the purposes of these Terms:

"Account" means the registered user account used to access the Service.

"Account Holder" means the person or entity that registers the Account and is legally responsible for it.

"Business Customer" means a customer using the Service for business, commercial, institutional, or professional purposes.

"Content" means any media, files, text, images, videos, audio, web content, playlists, scripts, links, or other materials uploaded, submitted, displayed, transmitted, or otherwise made available through the Service by you or on your behalf.

"Credits" or "Days" means prepaid usage units purchased by the customer and added to the customer's wallet, to be consumed by active Playboxes in accordance with the pricing and billing rules described in these Terms and on the Service.

"Playbox" means a compatible playback device configured by the customer to connect to and use the Service. A Playbox may be based on Raspberry Pi or another compatible customer-owned device.

"Trial" means the free trial period offered by 1Play.

2. Nature of the Service

1Play is a cloud-based digital signage software service. The Service allows customers to upload, manage, schedule, distribute, and display content on compatible playback devices.

The Service may include, depending on plan, features such as content scheduling, remote device management, offline playback support, screenshots, proof-of-play, dashboards, user roles, sub-users, video walls, apps, webpages, streams, and related functionality.

1Play provides software and hosted services only. 1Play does not sell, ship, supply, install, maintain, or warrant Raspberry Pi devices or any other hardware playback equipment. Customers must obtain and maintain compatible hardware independently and at their own cost and risk.

Any reference on the website to Raspberry Pi, Playboxes, or compatible devices is for compatibility and guidance purposes only and does not create any obligation for 1Play to provide hardware.

3. Eligibility and Use of the Service

The Service is offered exclusively to businesses, organizations, sole traders, freelancers, and other professionals acting for purposes related to their trade, business, craft, or profession. Consumers (natural persons acting outside their trade, business, craft or profession) are not eligible to use the Service.

If you register on behalf of a company or organization, that entity is the Account Holder and is responsible for all activity under the Account.

You must provide accurate, complete, and up-to-date information when creating and maintaining your Account. You must not use false, misleading, or unauthorized identity, billing, or tax information.

By creating an Account, you confirm that you are using the Service for business, professional, or organizational purposes. We may, at our discretion, request information to verify your business status (such as company registration, VAT number, or professional credentials), and may suspend or terminate Accounts that appear to be used by consumers.

4. Account Registration and Security

You are responsible for maintaining the confidentiality and security of your Account credentials.

You must not share your primary login credentials with unauthorized persons. If multiple people need access, they must use the user and sub-user features made available by the Service, where applicable.

You are responsible for all activities that occur under your Account, whether authorized by you or not, unless and to the extent caused by our breach of these Terms or our failure to use reasonable security measures.

You must promptly notify us if you become aware of any unauthorized access to your Account or any security breach involving the Service.

We may offer or require additional security measures, including two-factor authentication, for some or all Accounts. Accounts registered by bots or automated methods are not allowed unless expressly authorized by us in writing.

5. Free Trial

1Play may offer a free Trial of the Service for 30 days. Unless expressly stated otherwise, the Trial:

  • is offered once per customer or organization;
  • is for evaluation and testing purposes only;
  • may be subject to feature, screen, storage, or other limitations;
  • does not require a credit card to start, where stated on the website; and
  • does not automatically convert into a paid purchase unless you actively buy Credits.

We may modify, limit, suspend, or discontinue the Trial at any time, provided this does not affect rights already granted under mandatory law. At the end of the Trial, your access to paid features or continued use of the Service may be limited or suspended unless you purchase Credits.

6. Credits, Wallet, Billing, and Payments

6.1 Prepaid Credits

The paid Service operates on a prepaid credit system. Customers may purchase Credits and add them to their wallet. Credits are consumed according to the billing rules described on the Service, including the rule that active Playboxes consume Days from the wallet. As described publicly by 1Play, one Day is consumed at 00:00 UTC for each active Playbox.

If a Playbox is inactive, it does not consume Credits for that period, subject to the billing logic then in effect on the Service. We may update packaging, pricing, or credit mechanics from time to time, but such changes will not retroactively remove Credits already validly purchased, except where required for fraud prevention, abuse, legal compliance, or manifest error correction.

6.2 No Automatic Subscription Commitment

Unless expressly stated otherwise during checkout, purchasing Credits is not the same as entering into a recurring monthly or annual subscription. The Service is prepaid. You are responsible for monitoring your wallet balance and purchasing additional Credits if you wish to continue using the paid Service.

6.3 Payment Methods

We may accept payment through one or more third-party payment providers, including providers such as Stripe, PayPal, or bank transfer, where offered by us from time to time. Your payment is subject to the terms and processing rules of the applicable payment provider. We are not responsible for payment failures, delays, charge rejections, fraud checks, or authentication steps required by your card issuer, bank, or payment provider.

6.4 Pricing

Prices are displayed on the website or dashboard as determined by us from time to time. Unless expressly stated otherwise, displayed prices are exclusive of VAT and any other applicable taxes. You are responsible for reviewing the final price shown at checkout before completing your purchase.

6.5 VAT and Taxes

Applicable VAT and similar indirect taxes will be charged where required by law, based on factors such as your customer status, billing details, tax status, and location.

If you are a business established in the European Union and provide a valid VAT identification number that can be verified through the VIES system, VAT may not be charged, and the reverse charge mechanism may apply where legally available.

If you are a business established outside the European Union, EU VAT may generally not be charged, subject to applicable law and the accuracy of the information you provide. If you are a business customer that does not provide a valid VAT identification number, VAT may be charged as required by law.

Where Romanian VAT applies, the current standard VAT rate is 21%.

You are responsible for providing accurate billing, tax, and location information. If you provide incorrect or incomplete information, we may charge VAT or adjust invoicing accordingly.

6.6 Invoices

We may issue invoices, receipts, or transaction confirmations electronically. For Business Customers, invoices may reflect VAT treatment such as reverse charge where applicable and where supported by the information you provide.

6.7 Refunds

Purchased Credits are prepaid and, once purchased, are non-refundable and non-exchangeable, except where required by applicable law.

7. Content Reporting and Notice Procedure

If you believe that any Content distributed through the Service is illegal, infringing, or otherwise violates these Terms or applicable law, you may submit a notice to contact@1play.tv with sufficient details to identify the Content and the alleged violation.

We will review notices in accordance with applicable law, including the EU Digital Services Act (Regulation 2022/2065), and may remove, restrict, or suspend access to Content where appropriate. We will inform the affected Account Holder of any such action, where required by law, and provide information about available redress mechanisms.

For DSA-related matters, the single point of contact is contact@1play.tv.

8. Customer Hardware and Third-Party Services

The Service may be used with customer-owned hardware and with third-party software, operating systems, networks, hosting environments, browsers, media sources, URLs, streams, APIs, and devices. You are solely responsible for:

  • selecting compatible hardware;
  • purchasing, configuring, powering, securing, and maintaining your devices;
  • maintaining internet connectivity, local network access, storage, and display equipment; and
  • compliance with any terms applicable to third-party content sources, apps, or services you use with 1Play.

We are not responsible for failures caused by your hardware, third-party hardware, third-party software, operating system changes, network outages, external content sources, streaming issues, browser changes, or incompatibilities outside our reasonable control.

9. Customer Content

You retain ownership of your Content.

You grant 1Play a non-exclusive, worldwide, royalty-free license, for the duration necessary to provide the Service, to host, store, copy, cache, transmit, process, display, format, adapt, and otherwise use your Content solely as necessary to operate, secure, support, improve, and provide the Service to you.

This license includes, where applicable, the right to:

  • distribute Content to your Playboxes;
  • cache Content for offline playback;
  • generate thumbnails, previews, screenshots, logs, proof-of-play records, and technical copies; and
  • process metadata and scheduling instructions related to your Content.

You represent and warrant that:

  • you own or control all rights necessary to upload and use the Content;
  • your Content and your use of the Service do not infringe any intellectual property, privacy, publicity, contractual, or other rights of any third party; and
  • your Content complies with applicable law.

You are solely responsible for your Content and for the consequences of uploading, displaying, publishing, transmitting, or otherwise using it through the Service.

10. Acceptable Use

You must not use the Service:

  • for any unlawful, fraudulent, abusive, or unauthorized purpose;
  • to distribute malware, viruses, worms, or harmful code;
  • to gain unauthorized access to systems, devices, data, or networks;
  • to upload or transmit Content that is illegal, infringing, defamatory, threatening, hateful, obscene, deceptive, or otherwise unlawful;
  • to violate copyright, trademark, privacy, consumer, advertising, or other applicable laws;
  • to interfere with, disrupt, reverse engineer, scrape, overload, or compromise the Service, except to the extent such restriction is prohibited by law;
  • to falsely imply affiliation with 1Play; or
  • to use the Service in a way that harms the security, integrity, or availability of the Service or other users.

Where the Service stores or makes available user-provided information, we may apply restrictions, moderation measures, removals, or suspensions in accordance with these Terms, our policies, and applicable law. We may investigate suspected violations and may remove Content, suspend devices or users, or restrict access where reasonably necessary to protect the Service, comply with law, or prevent abuse.

11. Availability, Maintenance, and Support

We will use reasonable efforts to make the Service available, but we do not guarantee uninterrupted or error-free operation. The Service may occasionally be unavailable due to:

  • planned maintenance;
  • emergency maintenance;
  • security incidents;
  • software updates;
  • third-party outages;
  • force majeure; or
  • circumstances beyond our reasonable control.

Technical support is provided through the channels designated on the Service, such as email, support forms, or dashboard tools. Unless expressly agreed otherwise in writing, support response times are targets only and are not guaranteed service levels.

12. Changes to the Service and to the Terms

We may modify, update, improve, replace, suspend, or discontinue parts of the Service from time to time.

We may update these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms on the website or dashboard, or by another reasonable method. The updated Terms will become effective on the date stated in them. By continuing to use the Service after the effective date, you agree to the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

13. Suspension and Termination

13.1 Termination by You

You may stop using the Service at any time. You may close your Account through the tools made available in the Service or by contacting support if self-service closure is not available. If you stop using the Service or close your Account, no refund is due for unused Credits except where required by mandatory law.

13.2 Suspension or Termination by 1Play

We may suspend or terminate all or part of your access to the Service if:

  • you materially breach these Terms;
  • your use creates security, legal, or operational risk;
  • you fail to pay amounts due, where applicable;
  • we are required to do so by law or court order; or
  • your Account is used for fraud, abuse, or unlawful activity.

Where appropriate, we will try to give notice and an opportunity to remedy the issue before termination, unless immediate action is reasonably necessary.

13.3 Effect of Termination

Upon termination:

  • your right to use the Service ends;
  • your devices may stop receiving content or updates from the Service; and
  • access to your Account, Content, settings, or records may be limited or disabled.

We may retain or delete data in accordance with our Privacy Policy, legal obligations, backup policies, and legitimate operational needs. Where reasonably possible, and subject to plan limits, technical feasibility, and legal requirements, we may allow you a limited opportunity to export your Content or data before final deletion.

14. Intellectual Property

The Service, including its software, interface, code, design, text, graphics, workflows, documentation, branding, and other materials provided by 1Play, is protected by intellectual property laws. Except for the limited right to use the Service in accordance with these Terms, no rights are granted to you.

You must not copy, modify, distribute, sell, sublicense, decompile, reverse engineer, or create derivative works from the Service except as expressly permitted by law or by us in writing. "1Play" and related marks, logos, and branding are the property of 1Play or its licensors and may not be used without prior written permission.

15. Privacy and Data Processing

Our collection and use of personal data are described in our Privacy Policy, which forms an important part of your use of the Service.

If and to the extent 1Play processes personal data on behalf of a Business Customer acting as controller, the parties may need to enter into a separate Data Processing Agreement where required by applicable data protection law.

You are responsible for ensuring that you have a lawful basis to upload, display, transmit, or otherwise process personal data through the Service.

16. Warranties Disclaimer

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. Except as expressly stated in these Terms, we do not make any guarantee or warranty, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, secure, or suitable for your specific needs.

Nothing in these Terms excludes warranties, representations, or rights that cannot be excluded under applicable law.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence where such liability cannot be excluded by law;
  • fraud or fraudulent misrepresentation;
  • willful misconduct;
  • violation of rights that cannot be excluded under mandatory law.

Subject to the above, and to the maximum extent permitted by law:

  • 1Play shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, business opportunity, goodwill, or anticipated savings.
  • 1Play shall not be liable for loss of data, corruption of data, or loss arising from third-party hardware, networks, hosting, content sources, operating systems, or internet outages, except to the extent caused directly by our breach of these Terms or our failure to use reasonable care.
  • For Business Customers, 1Play's total aggregate liability arising out of or in connection with the Service and these Terms shall not exceed the total amount paid by the customer to 1Play for the Service during the 12 months preceding the event giving rise to the claim.

18. Indemnity

If you are a Business Customer, you agree to indemnify and hold harmless 1Play, its directors, employees, affiliates, and contractors from and against claims, liabilities, damages, losses, and expenses arising out of:

  • your Content;
  • your misuse of the Service;
  • your breach of these Terms; or
  • your violation of law or third-party rights.

19. Force Majeure

We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including internet failures, power outages, telecom failures, cyberattacks, labor disputes, acts of government, war, natural disasters, pandemics, or failures of suppliers and hosting providers.

20. Governing Law and Disputes

These Terms are governed by the laws of Romania, excluding conflict-of-law rules.

If you are a Business Customer, the courts of Romania shall have exclusive jurisdiction over disputes arising from these Terms, unless we choose to bring proceedings in another competent jurisdiction.

Before starting formal proceedings, you and we agree to try in good faith to resolve the dispute by contacting the other party first.

21. Complaints and Contact

For support, complaints, billing, legal notices, or questions about these Terms, you may contact us at:

PLUS MTOM SOLUTIONS SRL
Str. Mihai Eminescu, Ploiesti, Prahova
Romania
Email: contact@1play.tv
Website: https://1play.tv

22. Entire Agreement

These Terms, together with any applicable order, checkout terms, Privacy Policy, Data Processing Agreement, and any plan-specific terms expressly incorporated by reference, form the entire agreement between you and 1Play regarding the Service. They replace all prior discussions, understandings, or agreements relating to the same subject matter.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of our rights.

23. Language

These Terms may be made available in more than one language. In case of inconsistency, the English version shall prevail, unless mandatory law requires otherwise.